San Antonio, TX · Full time
E-Legal, Inc, d/b/a Easy Expunctions is a dynamic, rapidly growing tech and data startup in San Antonio, TX. We leverage technology to assure our customers a clear and cost-effective solution to clearing criminal records. We seek to inform and empower people interacting with the criminal justice system and create a fast-track to justice with guaranteed results.
Are you passionate about using your talents and skills to make an impact for a mission-driven organization? Are you looking for a team where you can be seen, heard, and encouraged to bring new ideas to the table? Easy Expunctions maybe the place for you.
As the Director of Customer Success, you will be responsible for the management and retention of the Easy Expunctions client base. You will be expected to develop initiatives and campaigns to identify revenue generating and marketing opportunities, as well as proactively working cross-functionally with staff to improve the customer experience and optimize the quality of our products and services.
Lead, coach, develop and drive the performance of our Customer Success team. Empathize with the customer experience and cultivate a team of best-in-class customer advocates.
Regularly engage with customers to build relationships, understand product usage, and resolve escalated issues. Ensure customers are successful with your team’s regularly documented communications that enhance their understanding and experience within CX Studios.
Own accurate forecasting, account assignments, and management processes to energize various initiatives.
Conduct engaging presentations for appropriate stakeholders
Lead and build strong strategic, cross-functional initiatives – such as customer journeys, maturity models, voice-of-customer, and product feedback
Help support product market readiness, sales handoffs, customer marketing, training actions, and services deployment for a seamless customer experience.
Account Management: Experience managing customer relationships and promoting new product uptake
Analysis: Able to leverage user data for monitoring customer engagement
High social awareness: Ability to read the room and tactfully navigate difficult conversations
Track record of communication and working effectively in cross-functional teams with quantifiable data metrics.
Flexibility and ability to thrive in small company settings.
Exceptional verbal and written communication skills.
Do you feel like you belong working with Easy Expunctions , but we just don’t have your dream job posted? No problem, just reach out.Let us know