Our technology identifies, based on a number of factors, when a customer is likely to have a petition granted if they file the documents we provide on their own. This is an internal determination and not an evaluation of the legal merits. The technology assumes the available information is correct and that there have not been changes to the law. We cannot provide legal advice so we cannot advise you if any particular offense is eligible under the law, however, our technology is designed to only provide documents to customers we believe will be successful when filing without the assistance of an attorney. This is not a legal determination and you should always discuss the specifics of your situation with a licensed attorney if you have questions. However, if our technology indicates documents can be provided but you do not receive an order granting your petition you would be entitled to receive all of the money you have paid us as well as any money paid to the court in filing fees refunded.